Daniel Nissanoff
HOW WILL WE SHOP IN THE FUTURE? Historically, we have bought things with the expectation that we're going to own them until they break or we give them away. We're evolving into a more efficient, temporary-ownership society, in which we buy things with the expectation that at some point, we'll trade up, similar to how we own cars.
EBAY'S 180 MILLION USERS MADE $44 BILLION IN TRANSACTIONS LAST YEAR, BUT ONLY 5% OF THOSE WHO BOUGHT ALSO SOLD. WILL THIS CHANGE? There is $2,200 in unused goods sitting in the average U.S. household, which adds up to about half a trillion dollars nationwide. That's where the opportunity is. Over the last two years, more than 7,000 "drop shops" have opened around the country. These are storefronts that don't sell anything except services that help you sell your stuff. There are "personal reselling assistants" to help you get rid of the things you no longer need, and "closet cullers" like clos-ette.com that regularly sell things that are out of style or you're no longer wearing.
WHAT'S BEING BOUGHT AND SOLD? The most popular consumer goods on eBay are designer handbags, shoes and accessories, and high-end crystal, furniture, art and electronics. There are other auction sites too. Amazon has a cooperative marketplace with a store-within-a-store concept, like a Louis Vuitton boutique in Bloomingdale's. Google just launched Base, which brings buyers and sellers together through advertising. Then there are niche players like [my company] portero.com for luxury goods.
HOW MUCH CAN YOU GET FOR TWICE-WORN $800 JIMMY CHOOS? It depends on style, size, color. In the most favorable scenario, if it's a hot model that's not readily available, you'll be able to sell it for what you paid or more. On average, if you're savvy and they only have a few scuffs on the bottom, you can get as much as 80% of the original value and use the proceeds to buy your next round of clothing.
WHAT ABOUT FRAUD? Kate Spade has hired 13 law-school students to sit in front of a computer all day scouring for fakes. When they find one, they shut down the auction with the push of a button. Also, drop shops add a layer of accountability because now there's a real business you can look to if what you get is not what you ordered. You're no longer dealing with a stranger on the other end.
HOW WILL AUCTION CULTURE AFFECT THE LUXURY INDUSTRY? People are going to reach because they recognize that buying better brands is going to be a better value. For example, if you buy a new Bugaboo stroller for $750 and use it for two years, you can resell it on eBay for $550, and your net costs will be less than if you had bought a new $250 stroller and thrown it away. And your child will be much happier. The brands that are going to be hurt by this culture are those in the middle because they won't retain significant value in the online market.
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